Help & FAQ

Polita is one connected chat identity across Twitch, Kick and YouTube. Your Hub lets you choose badges, create username paints, claim drops, manage uploads and sync your selected look through the Polita extension.

My Hub is your Polita account area. It shows your owned badges, selected badge, free upload slots, Supporter progression, effects, drops and account status.

Yes. The extension displays your Polita badges and username cosmetics across Twitch, Kick and YouTube. My Hub controls your identity and the extension carries it into connected chats.

Yes. Open My Hub, choose an owned or approved badge, then save or equip it. Refresh the chat so the extension can fetch your latest selection.

Custom badge uploads can use supported image formats, including emote-style artwork, logos and original designs, as long as the upload follows Polita rules and passes review.

Every genuine Polita account receives one free static badge slot and one free animated badge slot. Each preserved Supporter Month adds one permanent slot of each type, up to five.

Yes. Uploaded custom badges may need approval before they can be used publicly. This protects Polita users, creators and connected chat platforms.

Every Polita account receives one free animated badge-upload slot. GIF uploads are supported within the current limits and may need approval before public use.

Supported effects may include colour options, glow, outline, gradient, background styles and other cosmetic tools. Free tools are available to every account, while some thank-you cosmetics may be optional Supporter perks.

Yes. You can switch between owned badges and approved custom badges in My Hub. After changing your badge, refresh the chat so the extension updates.

Drops are limited badge events. Some are free to claim, some may use a code, and some may be tied to special campaigns, streams, Supporter rewards or future Polita features.

That usually means you already own that badge. Check My Hub to confirm it is in your owned badge list.

Polita can provide streamer event codes for limited badges, special campaigns or community rewards. Codes may expire or have limited uses.

No. Real-money trading, cash-out, external selling, or badge reselling outside Polita is not supported.

1. Open the Polita Extension page
2. Install from the Chrome Web Store when listed, or use the manual install option if Polita gives you one
3. Enable or pin the extension
4. Open Twitch or Kick chat and refresh the page

1. Install from Microsoft Edge Add-ons when listed
2. Or allow trusted Chrome Web Store extensions if Polita directs you there
3. Enable the extension in Edge
4. Refresh the chat page

1. Install from Firefox Add-ons when available
2. Click Add to Firefox
3. Enable the extension
4. Refresh the chat page

1. Install Polita from the Mac App Store when available
2. Open Safari
3. Go to Safari → Settings → Extensions
4. Tick/enable Polita
5. Refresh the chat page

iPhone and iPad support depends on whether Polita releases an iOS Safari extension or app. If available, install from the App Store and enable it in Safari extension settings.

Only use manual install if Polita tells you to. Download the extension ZIP, unzip it, load it from your browser extension page, then refresh the chat.

Save or equip the badge in My Hub, then refresh the chat. My Hub saves your choice and the extension fetches it for the connected platform.

Hard refresh My Hub, check your owned badges and make sure you are using the same Polita account that claimed the drop.

The upload may be pending approval. If it is rejected or stuck, use the contact bubble and include your Polita username and what you uploaded.

Close the Hub tab, open it again, then log in. If it still looks wrong, press Ctrl + F5 or log out and back in.

After completing the Supporter payment step, refresh Support and My Hub. If it still does not update, log out and back in. If payment completed but your Supporter status is missing, use the contact bubble.

Your normal Polita account and free features continue working. Permanent slots and rewards already earned through Supporter Months remain on your account, while active monthly Supporter extras may stop.

Open the Support page and use Manage Support to update payment details or cancel through Stripe.

Yes. Use the contact bubble and include your Polita username, the Supporter status you expected and what happened during the payment step.

Use the small floating contact bubble on the site. You can ask anything at any time, including badge help, Supporter questions, upload issues, drop problems or streamer setup questions.

Include your Polita username, the connected platform, what page you were on, what happened and what troubleshooting you already tried.

Look for the small contact/support bubble floating on the page. It is separate from your Hub and is there for help.

Anything about Polita, badges, username paints, drops, extension setup, Supporter payments, Twitch, Kick or YouTube chat display, or account issues.