Help & FAQ

Polita+ is the badge and cosmetic layer for Polita. Your Hub lets you choose badges, customise supported cosmetics, claim drops, and connect your selected look to supported Twitch chat pages through the Polita extension.

My Hub is your Polita account area. It shows your owned badges, selected badge, membership tools, custom badge slots, effects, drops, and account status.

Yes, the extension is needed for Polita badge cosmetics to appear inside supported Twitch chat pages. The website Hub controls what you choose; the extension displays it in Twitch chat.

Yes. Open My Hub, choose an owned badge or approved custom badge, then save/equip it. Refresh Twitch chat so the extension can fetch your latest selection.

Custom badge uploads can use supported image formats, including Twitch-style emotes or third-party emote images, as long as the upload follows Polita rules and passes review.

Polita+ Custom gives up to 5 static custom badge slots. Polita+ Animated gives up to 5 static slots and 5 animated slots, depending on active membership and available tools.

Yes. Uploaded custom badges may need admin approval before they can be used publicly. This protects the platform, streamers, viewers, and Twitch chat experience.

Animated custom badges are for the Polita+ Animated tier. GIF uploads are supported within the current upload limits and may need approval before use.

Supported effects may include colour options, glow, outline, gradient, background style, and other cosmetic tools. Effects apply based on the badge, tier, and current Hub options.

Yes. You can switch between owned badges and saved approved custom badges in My Hub. After changing your badge, refresh Twitch chat so the extension updates.

Drops are limited badge events. Some are free to claim, some may use a code, and some may be tied to special campaigns, streams, memberships, or future Polita features.

That usually means you already own that badge. Check My Hub to confirm it is in your owned badge list.

Polita can provide streamer event codes for limited badges, membership trials, or special community rewards. Codes may expire or have limited uses.

No. Real-money trading, cash-out, external selling, or badge reselling outside Polita is not supported.

1. Open the Polita Extension page
2. Install from the Chrome Web Store when listed, or use the manual install option if Polita gives you one
3. Enable or pin the extension
4. Open Twitch chat and refresh the page

1. Install from Microsoft Edge Add-ons when listed
2. Or allow trusted Chrome Web Store extensions if Polita directs you there
3. Enable the extension in Edge
4. Refresh Twitch chat

1. Install from Firefox Add-ons when available
2. Click Add to Firefox
3. Enable the extension
4. Refresh Twitch chat

1. Install Polita from the Mac App Store when available
2. Open Safari
3. Go to Safari → Settings → Extensions
4. Tick/enable Polita
5. Refresh Twitch chat

iPhone and iPad support depends on whether Polita releases an iOS Safari extension or app. If available, install from the App Store and enable it in Safari extension settings.

Only use manual install if Polita tells you to. Download the extension ZIP, unzip it, load it in your browser extension/developer page, then refresh Twitch chat.

Save/equip the badge in My Hub, then refresh Twitch chat. The website and extension are separate: the Hub saves your choice, and the extension fetches it for Twitch chat.

Hard refresh My Hub, check your owned badge list, and make sure you are logged into the same Twitch account you used to claim the drop.

The upload may be pending approval. If it is rejected or stuck, use the contact bubble and include your Twitch username and what you uploaded.

Close the Hub tab, open it again, then log in. If it still looks wrong, press Ctrl + F5 or log out and back in.

After checkout, refresh Subscribe and My Hub. If it still does not update, log out and back in. If payment completed but access is missing, use the contact bubble.

Your paid membership tools may stop being usable. Existing ownership and saved data may remain, but paid effects, uploads, animated badges, or membership features may require an active plan.

Membership options may be managed through the Subscribe page and Stripe billing tools when available.

Yes. Use the contact bubble and include your Twitch username, the tier you expected, and what happened after checkout.

Use the small floating contact bubble on the site. You can ask anything at any time, including badge help, subscription questions, upload issues, drop problems, or streamer setup questions.

Include your Twitch username, what page you were on, what you expected to happen, what actually happened, and whether you already tried refreshing, logging out, or reinstalling the extension.

Look for the small contact/support bubble floating on the page. It is separate from your Hub and is there for help.

Anything about Polita+, custom badges, animated badges, drops, extension setup, subscriptions, Twitch chat display, or account issues.