Get help with Polita chat cosmetics across Twitch, Kick and YouTube, Badge Hub, username paints, custom uploads, drops, optional Supporter status and account access.
Use the support bubble on this page to ask a question or request help. Include your Polita username, connected platform, device, browser and what you were trying to do.
Most support requests are reviewed as soon as possible. Badge upload, payment, account, or drop checks can take longer if they require manual review.
Install Polita+ from the App Store on your iPhone or iPad.
Open the Settings app on your device, then scroll to Safari.
Tap Extensions, then choose Polita+ from the extension list.
Turn on Polita+ and allow the extension to run on Twitch when Safari asks.
Go to twitch.tv in Safari, open chat, and refresh the page after changing badges in My Hub.
Polita+ only needs permission to run on Twitch and Polita pages so it can display your selected cosmetics in Safari chat.
Refresh Twitch in Safari, confirm Polita+ is enabled in Safari Extensions, and check your selected badge in My Hub.
Make sure Polita+ is installed from the App Store, then check Settings → Safari → Extensions.
Custom badge uploads may require manual review before they appear publicly. Contact support with your Polita username and badge details.
Some drops are limited by time, quantity, account eligibility or campaign rules. Send the code and your Polita username if a claim does not work.
If your Supporter status or thank-you perks do not appear after payment, contact support with your Polita username and the approximate payment time.
Use the support bubble and include screenshots if possible so the issue can be checked faster.